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Submitted my vehicle claim 2 weeks ago, nobody came back to me for 8 days until I called again (my first call after 5 days, and I've been told that the case manager would come back to me within 2 days, but no any response), then, during the conversation with the Manage, my claim suddenly has been processed.
AMI who is (and was) handling with my claim, no any updates have been received from them, even I've been told that I will...(ridicules! and bloody hell!).
Today when I've spoken to AMI Customer service and requiring the updated email, she told me she would, but suddenly she changed her mind and putting down my phone during our conversation, and being so rude!. Is the customer service standard behavior?!. Never delayed their monthly payment, and how could the royal customer (paying this insurance for few years) has been treated like that...already spoken to 6-7 person in regards to my claims and how many person do I have to speak to before any progress or completion of my claims? (or how many phone calls do I have to make; or how many hours or days do I have to spend to deal with this)? Today the Manager said she will send the updated email. However, my car still can't be repaired and waiting for AMI approval, and my normal life has been affected by AMI very slow process. i.e. picking up child from school or shopping...
Are there any good insurance company in NZ If anyone would recommend.
I had my insurance with AMI for 2 years, and my car was insured for ALL drivers regardless of their age or driving history. I had gone with AMI for all my insurance as it was cheap and seemed fairly clear cut.
But upon calling AMI to update change of address after we shifted house i asked if i could put the policy in joint name (mine and my partners) they said this was fine and would be no extra charge and talked me thru the process, it wasn't until they asked about driving convictions and i said he had 2 fines from driving with passengers on a restricted license from when he was a teenager that they informed me they would not insure him at all to drive my car, and then specifically excluded him from my policy.
After this he could no longer drive my car at all so i took my business elsewhere. I struggle to understand why they insure all drivers that i have not named on my policy regardless of their driving history but as soon as i name a driver with history they exclude him.
My first car was insured with AMI, only because it had been insured with them by my mother when she owned the car. Fiscal inertia, that was all it was. Then I added my Contents Cover policy, again, because I was with them, it seemed a smart move to keep all the policies in the same place.
After 8 years of reasonable service, and one hassle-free claim that took over a month to process (due to the case manager being promoted to manager of another branch) I had to make another claim, this time for a laptop, a duffle bag and a vacuum cleaner that were stolen from my car. The circumstances were suspicious, and I had an idea it was a previous flatmate who had taken them, but I had no proof. I made a critical error at claim time... I told them I suspected it was someone I knew, so of course they investigated.
Their investigator was a jerk, who seemed more interested in digging into the PREVIOUS claim, which had been processed and closed. OK, there were a few details that didn't add up, but that turned out to have been an innocent mistake made by a good friend of mine trying to help out, and he just got a few details wrong. So what about the CURRENT claim? Nothing. No work was done on it at all... in fact, the branch manager of AMI tried to get my policies revoked!
So, I cancelled all my policies with AMI, cancelled the current claim, recovered the stolen goods by my own investigative efforts, and moved over to a MUCH better Insurance provider.
I will NEVER deal with AMI again, for any matter, and I pass this fact on to anyone who mentions insurance to me. It is also interesting how many other people have recounted similar incidents to me. Word is spreading folks.
And finally, I have to laugh at just how similar their logo is to the American Meat Institute... I mean, what gives guys? AM I amused... I AM. :)
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