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Home > Categories > Trades > Goods Shipping > PBT Couriers review

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Score: 3.5/10  [1 review]
1 out of 5
ProdID: 3759 - PBT Couriers
Based: Nationwide

PBT Couriers
Price:
 
Available:
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PBT Couriers product reviews

Proud to promote NZ productsParcels, packages and courier packs are our business. We move them all nationwide through PBT's extensive 27-branch network.

Delivering In Full, On Time, Undamaged (DIFOTU) is our main goal. We use smart technology to measure and achieve high performance standards. We also pride ourselves in our ability to save time and money for clients and keep them fully informed at all times.

A key technology tool is Signature Direct. It is PBT Couriers' Proof of Delivery (POD) system designed to electronically record delivery signature confirmations at the time of delivery.

Using Vodafone's GPRS network, PODs are available instantly in real time on the PBT website. This means fast and accurate information on the movement of your goods.



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Product reviews...

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Click here to read the profile of tucker

Review by: tucker (Karl)
Dated: 26th of January, 2013

Link to this review Report this review

 

This Review: 3.5/10
Staff:
Score 4 out of 10
Service:
Score 1 out of 10
Accuracy:
Score 1 out of 10
Promptness:
Score 8 out of 10

Branch: Hamilton

A speedy service, delivering some review product from a new supplier in Auckland to us here in Hamilton overnight was not enough to salvage this fiasco.

One of our newest suppliers sent us $70 worth of expensive LED lightbulbs for review... collected in 4pm Thursday in Auckland, they were dumped in an unsecured letterbox at 9am Friday... and then had the audacity to claim that "Authority to Leave" had been given. As anyone who knows us will be aware, we NEVER agree to parcels being left unattended, due to the high risk of theft in this location. So there's the three strikes - 1: Leaving a parcel unattended WITHOUT authority, 2: While there WAS someone in attendance at the location, and 3: for lying about the Authority to Leave.

The final "You're OUT!" straw came on the Monday, when I rang the Hamilton branch of PBT to discuss the situation, because as expected the parcel was gone when we checked the letterbox. Did anyone answer the phone? No. So I left a message. Did I get a call back, now more than a week, and 6 more attempts to contact via various methods, later? No. Am I impressed, or even understanding of this? Not in the least.

So, having no products to review, no contact from the courier firm, no sign of the offending driver coming around to explain or apologise... I find myself once again having to write a dismal review on a company who has provided us with intermittent but tolerable, if unspectacular, service for the last 2 years. Since we rarely receive any parcels via PBT, and have never sent anything via them either, I find myself decidedly ambivalent about it... but the fact that they would attempt to lie about the Authority To Leave is just one big step over the line.

Send the driver around with the Authority card, with MY signature on it, and I might give you a break - though if I had ever signed such a card, it would have also carried a note locking it to one specific delivery, NOT a blanket Authority in perpetuity. We have firm policies on that, as a protection for our suppliers, and ourselves.

Overall, one annoying event, amplified to serious misconduct by their lie, and a refusal to contact us to resolve the issue in over a week. Seriously folks... what the heck?!

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