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| YOU ARE HERE : Home > Categories > Trades > Goods Shipping > CourierPost | |
| ProdID: 529 - CourierPostBased:Nationwide | Product Score: 8.2 |
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Established by New Zealand Post in 1989, CourierPost has quickly become New Zealand's premier courier provider, with a well-earned reputation for the speedy, reliable and secure delivery of urgent and important items. CourierPost's close association with New Zealand Post means it is able to draw on Post's strengths, such as its extensive delivery network and unique hundred-plus years of history. |
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I buy a lot of stuff online, probably way more than I should and I also sell a bit on trade me and various facebook buy and sell pages, so have had experience with a wide range of courier and post companies. Of all of them Courier Post is one of the ones I have had the best experience with. If people want something couriered when I am selling I will use courier post as I have never had any issues with any of my parcels not showing up with them or taking too long. I did use pass the parcel for a while and got frustrated with having to wait for days and days for my parcels to even be picked up, so like that with courier post I can just drop it at my local post shop that way I know I will not be left waiting. When I have had parcels delivered from courier post if I have had something posted overnight it has always come overnight so really happy with that. The other thing is that as I am now a rural address it has to go to my rural delivery driver and even then it still gets to me overnight. So the courier post driver doesn't come to my house but the mail man working on behalf of him will always come to my door and get a signature if it requires a signature. |
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CourierPost in my opinion are possibly one of the better courier delivery companys around at the moment. I have couriers delivering to my home almost on a daily bases, and more often than not it is CourierPost who do these deliveries. The drivers are wonderful, so friendly and proud of the service they offer. They go out of their way to ensure a job well done. And they bang very loudly on the door too which I think is great. There is nothing worse than being home all day, and to pop out side to discover a 'card to call' card on your doorstep. The only time CourierPost leave these cards is when we are really not home! Or its really early in the morning and we do not get up to the door lol They also deliver in a timely fashion, if you want something delivered overnight, they actually deliver it overnight! 2-3 days really is 2-3 days, and they actually deliver to where they are supposed to deliver too. What more could you ask for in a courier company? |
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I buy lots of stuff (far too much) online through Facebook, TradeMe, and several other sites. As a result all the different couriers in our neighbourhood know me. They all seen to arrive between 6:30 and 7:30 when I am at home. I can't recall a time in the last year when CourierPost left one of their cards from me. Our local couriers are a lovely couple who often work together parking their van on the side of the road and delivering to several houses in one stop. They always have a smile for me and the kids and don't make me feel embarrassed for being in my pyjamas. I have always thought that using a courier was the safest way to send something. Many businesses (large and small) only send their goods by courier for this reason and we pay extra for this. I was very surprised this morning to see my lovely courier drop an authority to leave authorisation form in my letterbox. . I am not sure if this was the company's initiative or the driver's but either way I will not be filling out this form. They would then be able to drop parcels off in a safe place of my choosing without a signature That is inviting problems. Imagine a criminal seeing the courier van arrive at my place walk around the back of my house with a parcel. That parcel probably won't be there for long. I also don't have any come back if the parcel never arrives. I mentioned this to a courier from another company who came this morning. He said there is no point for people like me who are always home and awake when they call but a couple of the businesses in our neighbourhood have done this form them as their staff don't arrive until later. It appears to me that this is more of a time and cost saving exercise for CourierPost as they won't have to redeliver things. Is the next step not even knocking to see if someone is home? |
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I was sent a parcel last Wednesday and was delighted when it arrived today (Wednesday one week later), even with 4 non work days in the middle of it all. The delivery lady that brought the parcel was polite, happy and wanted to check that the parcel was actually mine before handing it over, which I was more than happy to do. I have never had any problems with them and most of my parcels come with them. They also have a track'n'trace system online where, if you have the ticket number, you can find out where your parcel is. I have used this many times and find it easy to use. I can only comment on the Kerikeri drivers but think they are pretty great. Even though they don’t use the red and yellow van when they come to my house, you can always tell who it is as they wear the correct uniform and have a sign in the vehicle window. |
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I am a big user of Trade Me so get and send a lot of packages. Courier post would have to be the fastest by far!! the only gripe i have with Courier Post is, some of the drivers around here to not adhear to the Signature Required Packages. I have recieved a number of packages left in my letter box OR on the ground that i know should have been signed for. The only reason it bugs me is, i have a dog who loves to eat packages left on the ground. I would rather have to go to the post Office and pick up a package than have to replace a chewed package. |
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Over the last 2 years, thanks to this site, I have had a lot of dealings with various courier firms... in fact I would say I have had encounters with representatives and delivery agents from almost every courier firm that operates in the lower North Island. This gives me a great range of attributes to compare, and CourierPost would have to be one of the highest in the overall charts. With extremely rapid delivery times, a so-far-no-fail score for accuracy that NONE of the other courier firms can match, and the local fellow who does the pick-ups and drop-offs for us is such a character it is always a pleasure to see him heading for our door. Having the NZ Post fleet as their backbone has obviously done them well, since their prices are quite competitive if you have a lot of parcels to move and set up an account, however their single-bag rates are a little painful to the pocket if you buy them through a PostShop outlet. So saying, they are one of the few courier companies who will actually bother with one-off parcel pickups anymore. Overall, it is a pleasure to deal with CourierPost, at least for us, and I would have to class them as the leaders of the pack. |
| User Comments |
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bioboy The worst service anywhere in the world. I arranged for Telecom to send an internet card to my son in Hamilton. I called Courier Post when the item was late and the 'Customer Services Team Leader' in Hamilton emailed me to say the driver could not locate the address so they had sent it back. I asked her to explain as the item was correctly addressed to a suburban house in a major city and should not have been hard to find. So she tells me the driver couldn't find the address so they had looked in the 'White Pages' for my sons name (he's 14, apparently it did not occur to them to call myself or the sender). When they couldn't find a number they sent the item back because in her words "it was easier". Then she goes on to write that she then called my son (apparently the result of a lucky guess at nine random numbers to get his cell number) to tell him to call Telecom to tell them to resend them item because with the help of Google Maps she had located the address! Google Maps! I'm not making this up. Too incompetent to find a house, too lazy to confirm the address, too deceitful to tell the truth. I have a transcript of the correspondence if anyone wants a laugh. mumkat Since posting my review on this company, i have had a few bad experiences and a couple of fantastic ones. The most resent is them managing to not follow instructions and possibly have me missing a flight that i cant afford to rebook. If they would have followed instructions, i would have been heading off on my way to the airport. I have dealt with so many of the call centre staff and only have 1 in every 10 being willing to help or be any good. Courier post, you have let me down again. Disappointed Once again, CourierPost have demonstrated their poor customer service. After missing a delivery yesterday, I drove into the Depot to pick up a parcel - this had not arrived back. I filled in a form giving authority to leave the next day (Saturday) as I have a plane to catch, and it was essential I received the parcel, so did not want another missed delivery. Left a copy of Authority to leave both at Depot and on my gate. I was home that morning - and when I checked my letterbox, found a SECOND card to call!! What did the driver do? Sit at the letterbox? Ignored both my note, the authority to leave, the fact I was home. Fast trip to Depot and was told to calm down. No apology. Disgusted and furious. georgia The most aggravating company I have ever dealt with. DO NOT USE. They have extremely rude customer service, packages are never delivered on time (or at all in my case) and are casually dropped in the neighbours letterbox when it says to sign - lucky I have honest neighbours! I feel that having to ring a courier company 4-5 times to chase up a package is horrendous. Something that should be a relatively easy task turned into a nightmare. On more than 10 occasions. anonymous I had one of the worst experience with courier post and NZ post. They failed to deliver my package over 4 times, when I checked via tracking said "no one was present" when I was waiting for them at home. No calling card was left behind ever. I wanted to arrange a pick up at a post shop because they really can't seem to find my address which I checked it's correct over the phone and they said I couldn't because it's already arranged to be delivered on Saturday morning which I waited for at home and no courier van was EVER present on the road I live on. Again no calling card. I finally managed to get them to send it to the local post office through online. I went there to pick it up on Monday and the lady there didn't check properly and said it's not there I was frustrated and called courier post again and they gave me a name of the man who recieved it and I finally got my package after 2 weeks of delay. To top every thing off, the box I recieved had a hole on the side even though there is a "fragile" symbol on it. Fortunately the contents were intact. I think whoever was responsible of my delivery should be fired. |
| Printed at 07:34:16am on Sunday 28th September 2025 |
