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| YOU ARE HERE : Home > Categories > Trades > Goods Shipping > PBT Couriers | |
| ProdID: 3759 - PBT CouriersBased:Nationwide | Product Score: 2.7 |
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Parcels, packages and courier packs are our business. We move them all nationwide through PBT's extensive 27-branch network. Delivering In Full, On Time, Undamaged (DIFOTU) is our main goal. We use smart technology to measure and achieve high performance standards. We also pride ourselves in our ability to save time and money for clients and keep them fully informed at all times. A key technology tool is Signature Direct. It is PBT Couriers' Proof of Delivery (POD) system designed to electronically record delivery signature confirmations at the time of delivery. Using Vodafone's GPRS network, PODs are available instantly in real time on the PBT website. This means fast and accurate information on the movement of your goods. |
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PBT courier is most notably, the slowest courier I have ever used. Forgive me, I am usually patient... but this is an item I have spent a large amount of money on, and is something I expected to have been delivered asap. I have had parcels dropped off multiple times in the last week, from NZPOST and FedEx. Every courier but PBT seems to be delivering up to the customers standards. I would like to politely request that PBT courier, or any courier for that matter, to not have items sitting in transit for ages. This is very frustrating, especially when I call to ask its location, so I can collect it myself... then I'm told that they don't know where it is exactly, and will call me back (alas, no call back). Transparency and honesty would've been most appreciated, rather than "it will come tomorrow", being told this, on multiple occasions. I am sure PBT couriers have been speedy for some, but, I've heard that residents do not get the same service quality as businesses. This needs to be noted and improved, please. Conclusively, I will not be using this courier service again, but I will be waiting for the arrival of my package (hopefully soon)! |
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It was my misfortune to have two identical packages sent from Rotorua up to Whnagarei by PBT and transported locally by PBT Whangarei. PBT Whangarei proved to be totally incompetent almost in every avenue. One package got outsourced to NZ Post Rural delivery the other lost in their warehouse for 7 days. Then after 7 days when NZ Post Rural eventually returned my package to the local PBT courier Whangarei branch... The package out for delivery to my property was DROPPED from the courier van and BROKE my package. The original sender had to send a replacement package to make amends and this was anouterh 7 days delay to succesful Pick Up - Not delivery.... becuase the PBT Whangarei delivery driver decided he could nto delivery to my city address that day.... NZ Post, Courier Post and Pass the Parcel all managed to succesfully deliver items that same day.... Steve the Manger - Bad Failed Communication Stuart - Promised to call me back but Failed to The only good contact was with Kylie who seemed to be 'On Her Game' I would avoid them if you possibly can..... A Walking Disaster is how I sum up their recent efforts... Words fail me - Incompetence rules |
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PBT is the worst Courier business in NZ. I waited for 42 mins for them to answer Their phone. I told them the date they took possession of my parcel and asked where it was as it was showing up on tracking as being sent to the lower North island when in actual fact it was addressed to the upper North island. Debbie (the woman who finally answered PBT phone) told me they have lost it. They didn't know where it was. She wanted me to go to another web site, join up, then try to find it through there. Every time I spoke this arrogant woman, (Debbie) spoke over the top of me. In the end I asked her to let me speak and then asked her again why they sent my order to the lower north island when it was clearly addressed as Northlands with the correct post code. She pretended to not be able to hear me " saying are you there?" I said yes I am and I know you heard what I just said. She got very defensive saying " I don't have to be spoken to like that" I said like what? I have been chasing PBT's mistake for the past 3 hours and have been on a ringing phone to their office for more than 40 minutes. I said I think the least you could do now is listen to what I am actually asking of you before you start speaking again. This is not my mistake it is PBT's so she actually needs to chase this parcel not me. She started to argue again with me so I told her I will take my complaint to the company I bought from and complain about PBT's blase' attitude towards their mail and in particular about her attitude towards their paying customers. She just scoffed at me and hung up. I would never recommend PBT couriers to any one. They need to remember there is many other courier companies in NZ to use rather than them. When I buy on line or over seas in future I will insist PBT NOT be used as the courier in NZ for delivery or I will not buy from that particular company! In short if you want to receive your purchases .... don't use PBT couriers. They are unprofessional, they obviously do not know the law in regards to the queens mail in NZ and they lie to you rather than take responsibility for their mistake. This company should not be allowed to operate in New Zealand because of our strong consumer laws! |
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Branch: Hamilton A speedy service, delivering some review product from a new supplier in Auckland to us here in Hamilton overnight was not enough to salvage this fiasco. One of our newest suppliers sent us $70 worth of expensive LED lightbulbs for review... collected in 4pm Thursday in Auckland, they were dumped in an unsecured letterbox at 9am Friday... and then had the audacity to claim that "Authority to Leave" had been given. As anyone who knows us will be aware, we NEVER agree to parcels being left unattended, due to the high risk of theft in this location. So there's the three strikes - 1: Leaving a parcel unattended WITHOUT authority, 2: While there WAS someone in attendance at the location, and 3: for lying about the Authority to Leave. The final "You're OUT!" straw came on the Monday, when I rang the Hamilton branch of PBT to discuss the situation, because as expected the parcel was gone when we checked the letterbox. Did anyone answer the phone? No. So I left a message. Did I get a call back, now more than a week, and 6 more attempts to contact via various methods, later? No. Am I impressed, or even understanding of this? Not in the least. So, having no products to review, no contact from the courier firm, no sign of the offending driver coming around to explain or apologise... I find myself once again having to write a dismal review on a company who has provided us with intermittent but tolerable, if unspectacular, service for the last 2 years. Since we rarely receive any parcels via PBT, and have never sent anything via them either, I find myself decidedly ambivalent about it... but the fact that they would attempt to lie about the Authority To Leave is just one big step over the line. Send the driver around with the Authority card, with MY signature on it, and I might give you a break - though if I had ever signed such a card, it would have also carried a note locking it to one specific delivery, NOT a blanket Authority in perpetuity. We have firm policies on that, as a protection for our suppliers, and ourselves. Overall, one annoying event, amplified to serious misconduct by their lie, and a refusal to contact us to resolve the issue in over a week. Seriously folks... what the heck?! |
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| Printed at 01:58:49pm on Wednesday 16th July 2025 |
